Frequently asked questions - General Questions

This page consists of a selection of popular questions.

You can visit our contact page. You can either call or email a member of our team. Our offices are open from 9.30am to 4.30pm Monday to Friday (excluding bank holidays). We will be delighted to answer an questions you have relating to Riedel group products, however, it should be noted that we are, unfortunately, unable to accept orders by telephone.
If you find exactly the same Riedel item for sale though another retailer, who is based in the UK, at a lower price, within 7 days of placing your order, we will send you the difference in the form of a Riedel UK webstore gift certificate. To make a claim, please email with proof of the competitor’s price, quoting your Riedel webstore order number.

Note: We can only match identical items which are new and are in stock in the UK and are available for immediate UK delivery/collection from a UK retail business. Comparison value includes delivery charges. The competitor’s price must be available to all customers and excludes any VIP, membership or personal discounts, coupon code offers or limited stock / limited time promotions (eg Black Friday, Blue Cross Sales etc). Items offered for sale by private individuals, auction websites, flash sales sites, warehouse clubs, or trade wholesalers are expressly excluded. Price matching cannot be used in conjunction with any other offer or discount.
Yes of course, if you visit our contact page. You can ask to have a brochure mailed to you. We aim to send this out within 3 working days.
Yes. You may subscribe to our mailing list by selecting the option on your account page, or if you don't have an account you can add your e-mail address on our homepage. 
Subscribers will be e-mailed about news, promotions, competitions and updates to the Riedel web site from time to time. You can unsubscribe at any time by de-selecting the option on your account page, or by following the instructions in the emails we send to you.
All Riedel glassware is dishwasher safe. Please use a good quality detergent and always use the glassware setting on your machine. Do not overcrowd your dishwasher so that your glassware is in contact with other items. If your dishwasher comes with a stemware rack, utilize it. Glassware should ideally be washed on its own and should never be washed with heavily soiled dishes or pots and pans.
Shop safely online with Riedel. We accept Amazon Pay, PayPal and all major UK credit and debit cards which are processed securely by Sagepay.
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